Public Utilities FAQs

  1. Can I put the utilities in my name for someone else?
  2. Does someone have to be at the location for utilities to be connected?
  3. What can I do if I think my meter has been misread?
  4. I have already moved out of town and need my utilities cut off, can I request this service over the telephone?
  5. I have recently gotten divorced. How do I get the account changed to reflect the divorce decree?
  6. I have recently gotten married, how do I get my name changed on my account?
  7. I have moved out. How do I get my name off a joint account?
  8. If I am out of town and cannot make it into City Hall, can I send someone in with my information to do my connect for me?
  9. Can I connect my utilities over the phone?
  10. What are your hours?
  11. How much does it cost to connect utilities?
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  1. Can my deposits be billed on my first bill?
  2. Do I have to put up a new deposit to transfer my utilities?
  3. Do I have to put up deposits if I have had service before?
  4. Do you accept letters of credit in lieu of deposits?
  5. What happens to my deposit on my account when I disconnect service?
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  1. Can I pay my bill with a credit card?
  2. Do I have to pay to transfer my utilities within the service area?
  3. Do you have a plan where you can average your bill?
  4. Does the City give discounts to senior citizens or to persons that are disabled?
  5. Does the City offer any type of payment plan?
  6. Does the Utility Office accept check payments over the phone?
  7. I think I still owe money on an old bill. Can you tell me how much I owe?
  8. My account was turned off for non-pay. Is there some place where I can pay in the evening to get my utilities reconnected?
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