Show All Answers

1. Can I pay my bill with a credit card?

Yes, we accept Visa, MasterCard, Discover or American Express either in person or over the phone. Customers can also pay their bills online.

2. Do I have to pay to transfer my utilities within the service area?

Yes, there is a $10 transfer fee and your current utility account has to be paid in full before you can transfer.

3. Do you have a plan where you can average your bill?

No, the City does not average the utility bills.

4. Does the City give discounts to senior citizens or to persons that are disabled?

No, the City does not have a discount program, however, if you are 60 years of age or older, you are eligible to be penalty exempt. The City will need to make a copy of your driver's license and then we will flag the account.

5. Does the City offer any type of payment plan?

No, the city does not offer payment plans.

6. Does the Utility Office accept check payments over the phone?

No, the City does not accept check by telephone.

7. I think I still owe money on an old bill. Can you tell me how much I owe?

Yes, the City can access utility records by name and driver's license number. Please remember that if you do still owe the City money on an old account, your deposits are subject to increase because of your past credit history. All past due bills will have to be paid in full prior to connection.

8. My account was turned off for non-pay. Is there some place where I can pay in the evening to get my utilities reconnected?

Please note that there is a fee of $50 added to the amount owed on all accounts that are disconnected for non-pay. All fees must be paid before reconnection will be made. There is also an after hours fee of $25 for this service.