Frequently Asked Questions

Frequently Asked Questions

FAQ provides answers to commonly asked questions organized by category. Browse the available categories or use the search feature to quickly find information on specific topics. Select a question to view its answer and access helpful resources related to community services, programs, and policies.

Public Utilities - Pay

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  • Yes, we accept Visa, MasterCard, Discover or American Express either in person or over the phone. Customers can also pay their bills online.

    Public Utilities - Pay

  • Yes, there is a $10 transfer fee and your current utility account has to be paid in full before you can transfer.

    Public Utilities - Pay

  • No, the City does not average the utility bills.

    Public Utilities - Pay

  • No, the City does not have a discount program, however, if you are 60 years of age or older, you are eligible to be penalty exempt. The City will need to make a copy of your driver's license and then we will flag the account.

    Public Utilities - Pay

  • No, the city does not offer payment plans.

    Public Utilities - Pay

  • No, the City does not accept check by telephone.

    Public Utilities - Pay

  • Yes, the City can access utility records by name and driver's license number. Please remember that if you do still owe the City money on an old account, your deposits are subject to increase because of your past credit history. All past due bills will have to be paid in full prior to connection.

    Public Utilities - Pay

  • Please note that there is a fee of $50 added to the amount owed on all accounts that are disconnected for non-pay. All fees must be paid before reconnection will be made. There is also an after hours fee of $25 for this service.

    Public Utilities - Pay