Frequently Asked Questions

No, the City strongly advises against allowing someone to connect under your name. The City utility policy states that the person who is living at the address is the one who has to have the utilities in their name. Any fraudulent application made to the City will result in immediate disconnection without notice to the tenant.

Yes, the City does require someone to be at the location to ensure that nothing is on at the house. If no one is at the location, and the water meter indicates usage, the meter reader will turn the water back off. Please contact the utility office at 254-386-8116, ext.2 or, after hours, the Emergency Line at 254-386-3548 if you have a problem with your utilities.

You can contact the City at 254-386-8116, ext. 2 and find out what your last reading was and then compare it to what your meter is currently reading. The City does take customer requested re-reads, but please note that if the reading is correct, there will be a $25 service charge added to your utility bill.

No, the City does not process any connects or disconnects over the telephone. You can send us a letter, which needs to include a forwarding address, stating that you would like the utilities cut off or we can fax you a form to fill out, sign, and return to us. Both of these will be accepted either by:

• Fax: 254-386-3508
• Mail at:
  200 E Main
  Hamilton, TX 76531

The City will need to make a copy of the items in the divorce decree that relates to the utility account. Once that is received, the account will be changed to reflect the orders of the divorce decree.

The City will need to make a copy of your marriage license to place in your file. Once a copy is received, we will change the name on the account.

The City would need a form from you stating that you want your name off the utility account and you are relinquishing the deposits to the person who is still on the account. The City can provide you with this form.

Yes, you must send a form with them that has your signature on it giving them permission to connect/disconnect utilities in your name. You must also send a copy of your driver's license.

No, connections for service can be done at the City Hall located at:
200 E Main
Hamilton, TX 76531

For the protection of our customers, no service requests will be processed over the telephone.

The Utility Office is open from 7:30 a.m. to 4:00 p.m., Monday through Friday (except for designated holidays).

The minimum deposit for water/wastewater is $175. Deposits are subject to increase based upon past credit history. There is also a connect fee (non-refundable) of $35.